A total of 450 customers responded to the Metsähallitus customer satisfaction survey on off-road traffic services. Overall, the results were positive: 70% of the respondents were quite or very satisfied with the services. Customers would especially like clearer permit practices and better maintenance of snowmobile tracks and related structures.
The survey was carried out as an open online survey in June 2026. It asked customers about their experiences with permits, snowmobile tracks and outdoor structures, the Eräluvat.fi service and communications. Most respondents, 87%, used off-road traffic permits for recreational purposes.
Permit services work well, but clearer information is needed
Permit services received mostly good ratings. Before applying for a permit, 75% of the respondents felt that the permit conditions and rules for using the permit were clear. In addition, 73% said that the information they needed was easy to find. Customers were especially satisfied with the payment process when buying snowmobile track permits. Personal customer service and advice also received positive feedback.
At the same time, customers asked for clearer information about when a permit is needed, where the permit allows them to drive and where to buy the correct permit. The differences between snowmobile tracks, official snowmobile routes and the permit practices of different organisations can be difficult to understand. Customers would also like maps and local information to be easier to find.
Customers would like better maintenance of snowmobile tracks
Of the respondents, 64% felt that the snowmobile tracks support safe and smooth snowmobiling. A total of 48% were satisfied with track maintenance, while 28% were dissatisfied.
In the open feedback, customers especially mentioned the maintenance of snowmobile tracks and the condition of bridges, signs and outdoor structures.
Customer feedback helps us develop our services
The survey results will be used to develop Metsähallitus off-road traffic services. Based on the feedback, the main areas for development are:
- making permit instructions and permit practices clearer
- improving maps and up-to-date information
- maintaining snowmobile tracks, bridges, signs and outdoor structures
- improving communication about track conditions, restrictions and maintenance work.
“It is great to see that our customers are generally satisfied with our off-road traffic services. It is just as important for us to know where we can improve. Customer feedback helps us focus our development work on the things that really matter to the people who use our services”, says Elina Odé, Service Owner for Off-road Traffic at Metsähallitus Parks & Wildlife Finland.
Thank you to everyone who responded to the survey. Your feedback gives us valuable information and helps us develop off-road traffic services based on what is important to our customers.
Further information
- Metsähallitus, Parks & Wildlife Finland, Marja Männistö, Senior Specialist, marja.mannisto@metsa.fi